Swarmconf 2012 wrap
I’d happily find any old reason to visit Melbourne, but this year’s Swarm conference promised to be a good one. I’ve been helping founders, Venessa Paech and Alison Michalk, put the concept of an...
View ArticleIn defence of forums
When I put “forums are” into Google, the first options that come up are: “dead”, “stupid”, “full of idiots”, and “a waste of time”. Granted, many of those are sensationalist titles for posts refuting...
View ArticleWhy You Should Crowdsource Your Help Desk Response
Today’s post is a guest post from Ashley Verrill—Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc.,...
View ArticleVenessa Paech’s 5 Best Tips for Tip-top Governance
Well, I’ve just booked plane tickets for Swarmconf. Held at Hub Melbourne in Bourke st September 13-14. The one day conference + one day workshop will feature top community managers and thought...
View ArticleCommunity Management in Government—Craig Thomler’s Best Tips
Craig Thomler, Managing Director of Delib, Australia & New Zealand, is a leading social media and Government 2.0 advocate and practitioner. He’ll be speaking at Swarmconf on Community Management:...
View ArticleExtending Slack for better KM
Slack is a great tool for just-in-time comms, but it hits a wall when it’s your only centralised knowledge source or when conversations and channels get so vast, you have no hope of finding something...
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