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Swarmconf 2012 wrap

I’d happily find any old reason to visit Melbourne, but this year’s Swarm conference promised to be a good one. I’ve been helping founders, Venessa Paech and Alison Michalk, put the concept of an...

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In defence of forums

When I put “forums are” into Google, the first options that come up are: “dead”, “stupid”, “full of idiots”, and “a waste of time”. Granted, many of those are sensationalist titles for posts refuting...

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Why You Should Crowdsource Your Help Desk Response

Today’s post is a guest post from Ashley Verrill—Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc.,...

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Venessa Paech’s 5 Best Tips for Tip-top Governance

Well, I’ve just booked plane tickets for Swarmconf. Held at Hub Melbourne in Bourke st September 13-14. The one day conference + one day workshop will feature top community managers and thought...

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Community Management in Government—Craig Thomler’s Best Tips

Craig Thomler, Managing Director of Delib, Australia & New Zealand, is a leading social media and Government 2.0 advocate and practitioner. He’ll be speaking at Swarmconf on Community Management:...

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Extending Slack for better KM

Slack is a great tool for just-in-time comms, but it hits a wall when it’s your only centralised knowledge source or when conversations and channels get so vast, you have no hope of finding something...

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